FAQs

To make a booking, use the online booking calendar at the top of this page. You’ll be able to see our live availability and then make and pay for your booking.

To make a block booking, use the online booking calendar at the bottom of this page. You’ll be able to see our live availability and then make and pay for your booking. Make sure that you select the ‘Block Booking’ toggle when making your booking.

You can make and pay for your booking using the online booking calendar at the bottom of this page. Once you’ve made a booking you’ll also be able to register for the Customer Portal to make and manage your bookings.

If within our cancellation policy, you can amend your booking in the
Customer Portal. Navigate to the bookings section and locate the
specific booking or reservation that you wish to move or amend.
Select the booking and choose the option to amend it. Then select a
new date and time for the booking.

Log in to your Customer Portal account and navigate to the bookings table to view your bookings. Select the specific booking you wish to cancel and access the order view for the selected booking. In the order view, locate and click on the “Cancel Bookings” tab. If within our cancellation policy, you’ll see items that can be cancelled.

We understand that circumstances can change, and you may need to cancel or amend your booking. If within our cancellation policy, our system will automatically process it for you. Please allow 7-10 working days for the refund to return to the original payment method.

You can create a Bookteq customer portal account by registering on the link here.